Garrus – D365 Field Service Tactical Advisor

Garrus is a Claude Code skill that turns your AI assistant into a Dynamics 365 Field Service tactical advisor. It carries deep knowledge of FS architecture, scheduling, RSO, competitive positioning, and implementation patterns – backed by a structured knowledge store with analyst research, methodology docs, and market analysis.

What Garrus Does

  • Expert Q&A: Answer D365 Field Service questions from a curated knowledge base
  • Topic briefings: Structured briefings with executive summary, key points, and recommendations
  • Market research: Vertical market analysis combining catalogue, analyst reports, and field expertise
  • Document ingestion: PDF and text ingestion into the knowledge store with manifest tracking
  • Knowledge dumps: Capture and structure expert brain dumps
  • Search: Full-text search across the manifest database
  • Publish: Sanitize and export documents for public consumption

Installation

  1. Copy the d365/ folder to ~/.claude/skills/d365/
  2. Create the knowledge store directory structure under memory/d365/
  3. Populate with your D365 FS knowledge (fundamentals, methodology, research, etc.)
  4. Claude will reference the store when answering FS questions

Usage

Invoke with /d365 followed by a command:

Command Description
ask "question" Answer from knowledge base with citations
brief <topic> Generate structured topic briefing
research <market> Market analysis for a vertical
ingest pdf <path> Ingest PDF into knowledge store
dump "title" Capture a brain dump
index Show knowledge base catalog
search "keywords" Search the manifest

Knowledge Store Structure

memory/d365/
  fundamentals/    Core D365 FS concepts
  catalogue/       Microsoft Business Process Catalogue
  methodology/     Implementation patterns
  research/        Analyst reports (Gartner, TSIA)
  markets/         Vertical market research
  sales/           Discovery questions, competitive positioning
  releases/        Wave release summaries
  training/        Cert guides, readiness
  patterns/        Implementation patterns by vertical
  braindumps/      Raw expert knowledge dumps

Files

  • SKILL.md – The skill definition loaded by Claude Code

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